How can I make a return?

How to Return (EU):

1. Create your return using our online returns portal or through the ’Start Return' button in your account.
2. Details on how to return and the returns address will be emailed to you once the return has been logged.
3. Place your return items in the original or suitable packaging and seal appropriately
4. Affix our address to the package, making sure no other tracking labels are showing, and return via a shipping option of your choice.*

* Please note, customers are liable for their order return shipping costs and are non-refundable.

Should you wish to cancel your return request you can do so by entering your order information into the portal again and selecting 'Cancel'.

A cancellation request will not be possible if your return parcel has already been posted.

Returns Period:

Returns must be sent and received back at our warehouse within 40 days from the original date of dispatch.