Ordering
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When will my order be dispatched?
"Please be advised that orders placed between the 17th and 28th of November may be subject to delays due to an increased volume of orders within this timeframe." You will receive confirmation and tracking details via email as soon as your order has been dispatched. We always keep you in the loo... -
Made a mistake at checkout? Don't worry! You can edit or cancel your order within 30 minutes of placing your order with us. To see if your order is eligible please check your confirmation email. Once your parcel has been labelled for dispatch we no longer have the ability to edit or cancel your...
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Where is my order confirmation email?
Order confirmation emails are sent automatically after an order is placed. If you use Outlook or Gmail, please check your Junk / Spam / Promotions folder for your confirmation in case your settings send it there! -
How do I know what size to buy?
It's really important to us that your purchases are perfect first time! Most of our products have a handy Size Recommender. Enter your details, right down to how you like your clothes to fit, and it'll advise you on the best Disturbia size for you. Always measure your actual body, without clothe... -
Do you offer Plus / Curve sizes?
The current size range for the majority of our products is UK 6 - UK 20 / US 2 - US 16, with some styles now available up to a UK 24 / US 20. We continue to work towards further size inclusivity for future drops! -
Each box contains a random mix of products from across our site, including past season favourites - all top quality, for half the price! Simply select your size and we'll handpick your haul. Discount codes and rewards points cannot be used on Mystery Boxes. Mystery Boxes cannot be exchanged but...
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Craft your bundle, claim up to 35% off, and get on with the chaos. Products can be bought as a customizable bundle to receive a discount off the total purchase value. Our Bundles selection can be viewed here.
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How do I know I'm shopping directly with Disturbia?
We unfortunately see reports of companies fraudulently operating under the Disturbia brand name and either advertise online or via various social media channels. Please be aware that all of our products are exclusively available through the following websites only: www.disturbia.co.uk www.distu... -
How do I redeem my Loyalty Points?
You can redeem/exchange your points for vouchers at the checkout where the amount will be deducted from your basket. You must be logged into your Disturbia account to redeem your points. Minimum spends apply for each voucher usage listed below: £10 coupon – £60 £20 coupon – £70 £30 coupon – £80...