Ordering
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You will receive confirmation and tracking details via email as soon as your order has been dispatched. If for any reason the dispatch of your order is delayed at our warehouse by 5 days or more, a credit note will be issued to you via email. Please contact cs@disturbia.co.uk if you do not rece...
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Once your order has been placed and you have received your order confirmation, we cannot guarantee that your order can be amended or cancelled due to our expected dispatch timeframes. Any shipping address changes must be addressed with the courier, especially after dispatch, but may not always b...
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Where is my order confirmation email?
Order confirmation emails are sent automatically after an order is placed. If you use Outlook or Gmail, please check your Junk/Spam/Promotions folder for your confirmation in case your Settings send it there! -
How do i know if my order has been dispatched?
We always keep you in the loop via email. You'll hear from us when your order has been dispatched, along with tracking info when it's shipped. -
How do i know what size to buy?
It's mega important to us that your purchases are perfect first time! Most of our products have a handy Size Recommender. Enter your details, right down to how you like your clothes to fit, and it'll advise you on the best Disturbia size for you. Always measure your actual body, without clothes,... -
I haven't received my E-Gift card yet, when will it be delivered?
E-Gift cards are sent to an email address designated by the buyer, on the date and time of the buyer's choice. Please check your inbox & junk folder! If you've not received your E-Gift card in the time you specified, or if you have any issues redeeming your gift card, contact cs@disturbia.co... -
Do you offer Plus/Curve size ranges?
Our current size range for the majority of our products is UK6-UK20/US2-US16, with some styles now available up to a UK24/US20. We continue to work towards further size inclusivity for future drops! -
Each box contains a random mix of products from across our site, including past season favourites - all top quality, for half the price! Simply select your size and we'll handpick your haul. Discount codes and rewards points can not be used on Mystery Boxes. Mystery Boxes are returnable for stor...