Disturbia Rewards

  • How do I sign up?

    Joining the Disturbia Rewards programme is easy! If you already have a Disturbia account, you're automatically signed up to earn reward points. If you don't have an account you can create one here. Disturbia Rewards is currently restricted to UK customers only. Rewards can not be used on Myster...

  • How do I earn points?

    For every £1 you spend on products you'll earn 1 point. You can also earn points through our refer-a-friend scheme, by following and sharing on social media, signing up for our mailing list and by leaving product reviews. (points are awarded for a maximum of 1 review every 30 days). You can als...

  • What are the tiers and how do they work?

    Earn points with every purchase and move up through the tiers, unlocking new perks and discounts with each tier. When you sign up for rewards you'll become a SEEKER. You'll then move through the following tiers as you place orders and earn points: ENCHANTER: Earn 100 points DEVOTEE: Earn 250 po...

  • How do I exchange my points for rewards or discounts?

    You can redeem/exchange your points for vouchers at the checkout where the amount will be deducted from your basket. You must be logged into your Disturbia account to redeem your points. Minimum spends apply for each voucher usage listed below: £10 coupon – £60 £20 coupon – £70 £30 coupon – £80...

  • How do I check my points balance?

    Make sure you're logged into your account, and simply check the rewards page, or check your account page where your points are always on display.

  • How does refer a friend work?

    Head to the referral page and enter one or multiple of your friends email addresses you wish to refer. Your friend will receive a voucher for £10 off their first order of £50 or more (must be their first purchase). Once they have made their purchase, you'll receive 100 points for each referral!

  • How do I use my Free Return perk?

    If you're a Disturbia Muse tier member, you're eligible for Free Returns as part of your exclusive perks. To initiate a return, simply use our online returns portal. Free returns apply only when at least one item from your order is retained. For detailed instructions, check out our full returns ...

  • How long does it take for my points to show?

    Most points will be visible on your account immediately. Purchase points will be added 30 days after fulfilment, in line with our returns policy.

  • Do my points expire?

    Your points will expire after 12 months of no activity in earning or redeeming points.

  • Can I earn points whilst using a gift card?

    Points will only be awarded for any payments made without a gift card. Example: If you place an order for £40 with a £25 gift card, 15 points will be added to your balance.

  • What happens if I make a return?

    Your points will automatically be deducted from your pending purchase points, and any remaining points will be added 30 days after fulfilment in line with our returns policy.

  • I would like to return an order that I have redeemed loyalty points on, how does this work?

    The points accrued from your initial purchase will still be returned to your account however any points redeemed as part of the discounted purchase will not be returned. If you return part of an order which has received a discount from redeemed points, you will not receive these points back to y...

  • Why is my points balance higher than my current tier?

    Tier placement is based on points earned within the past 12 months, not your total points earnt to date. That means even if your current points are high, your tier reflects your recent activity over the last year.

  • I have another question, can you help?

    Yes! You can get in touch here.